Frequently Asked Questions Contact Us

Can I have an bouncy castle or inflatable set up indoors in a venue or hall?
Yes, you may provided there is enough space for the equipment you are hiring and always check that the ceiling heights are high enough to fit a bouncy castle in (if a bouncy castle is being hired). We have a venue tab, with an ever growing list of venues and the height of their ceilings. Could you please provide us with access times and event times when booking a venue, so we can inform our drivers, create routes and timings more accurately.

Will the inflatable fit where I would like it?
It is the customers responsibility to measure the area where they are wanting to place the castle. We do not offer a measuring service. if you are unsure of the area please send us a photo with all the measurements attached and we will review the request.

How long will we get the bouncy castle we have hired for?
As long as you need it for, our delivery times are between 8am and 12pm noon and collection between 5pm and 7pm unless otherwise specified at the time of booking.

Do you have insurance for your bouncy castles you hire?
Yes we have insurance and public liability to the value of 5 million.

Is all your electrical equipment you use for the bouncy castles PAT tested?
Yes, all our electrical equipment is PAT tested every 6 months.

Can we collect our bouncy castle or inflatable from you instead?
No, due to safety regulations and insurance purposes you may not collect the equipment from us.

Do your bouncy castles have rain covers?
Most of our bouncy castles have rain covers you can check this on our descriptions and pictures at the time of booking.

Can I cancel my bouncy castle hire booking?
We accept that from time to time people may need to cancel a booking they have made with us, we have no problem with this, all we ask is that you let us know in good time so that we can offer the booking to other customers.

Can I hire bouncy castles overnight?
Hiring our equipment overnight comes with extra charges, please select overnight in the collection time box during the online booking process or ask at the time of booking, you may hire overnight if you have a secure garden i.e if your garden is at the rear of the property and you have a garden gate preferably with a lock.

How long will it take to set up and take away the bouncy castle or inflatable?
It takes approximately 30 minutes to set up a bouncy castle and 30 minutes to dismantle it.

Do you offer any multiple item asset discount if hiring more then one bouncy castle or equipment from you?
We offer package deals on most of our equipment, if you cannot find the assets you wish to hire in our packages tab then please do not hesitate to contact us and we will do our best to offer a discounted rate when hiring two or more assets. Our telephone operating hours are 08:00 - 20:00.

Does the Bouncy castle have to be on grass?
Yes natural grass, unless indoors. Bouncy castles by law require to be anchored down with at least 163kg of weight on each anchor point when outside. Small bouncy castles have a minimum of 6 anchor points meaning a small castle requires 978kg of weight when outside this is due to safety issues involving the weather. On natural grass this is easily obtained by hammering large metal pegs into the ground. However this cannot be done on hard standing. The only way to achieve this is by using sand bags. Unfortunately, it is not viable to carry almost 1 tonne of weight per castle around with us. If you have artificial grass you need to inform us before hand and confirm it is fine for us to peg through it, as this can leave two half an inch holes at each anchor point.

We can not place an inflatable on:

Concrete, Slabs, Paving, Tarmac, Gravel, Sand or Dirt.

Do I pay the same price however long I hire for?
Yes, we charge the same price for 2 hours or for 8 hours unless otherwise stated on the individual items. As it is the same work involved, delivery costs and insurance etc.

Ultimate Party Hire: Premier Bouncy Castle Hire in Scunthorpe, Doncaster, Barnsley, Gainsborough, Goole, Brigg, Retford, and Surrounding Areas!

Ultimate Party Hire offers top-quality bouncy castle hire services perfect for any event in Scunthorpe, Doncaster, Barnsley, Gainsborough, Goole, Brigg, Retford, and surrounding areas. Here's why you should consider hiring a bouncy castle from us: